Frequently Asked Questions

GENERAL

Do you have a minimum required order?

If you need delivery within the five boroughs of NYC, we require a minimum order of $400. For delivery to other locations, see our delivery page.

How do I place my order?

Please refer to How it Works page.

When should I place my order?

We recommend that you place your order as soon as you have scheduled your venue and the date of your party. If you need items on short notice, we require at least three days of advance notice for delivery. Short notice request subject to availability.

What is the rental period?

All rentals are for one day periods. This includes delivery of the equipment the day before your event and pick-up on the day following it.

Do you service my area?

Please see our list of covered service areas.

Can I modify my order?

You are able to add items to your order subject to availability.

Are you insured?

Yes. If you will need a certificate of insurance, please email us with the requirements of your building at least four days prior to your event.

DELIVERY & PICKUP

What are your delivery hours?

Review our delivery times on our delivery page.

When do you deliver and pickup for weekend events?

If your event is scheduled on a Saturday or Sunday, we will deliver on Friday and pick up on Monday at no additional charge. However, you will only be allowed to use the equipment for one day per your rental contract.

BILLING

Is a deposit required?

A 50% deposit is required at the time of reservation. The remaining balance is due 72 hours prior to delivery date.

What is your cancellation policy?

A 50% cancellation charge will apply to any rental items cancelled less than fifteen (15) days before delivery or pickup, and 100% cancellation charge will apply to items cancelled less than three (3) days.

What payment methods are accepted?

We accept all major credit cards, including Visa, Mastercard, American Express and Discover.

EVENT

Will you set up the equipment?

Setup and breakdown are available for an additional fee, but these services are not included in your delivery. Ask your event specialist for a quote.

What size of linens should I rent for my tables?

Review the product details under fitted linens for the sizes of our fitted tablecloths.

How many plates, glasses and utensils should I order?

Review the information in our rental guidelines.

Will I need to wash all of the dinnerware and linens after my event?

While we don't require you to wash your dinnerware or glasses after your event, we ask that you rinse them to make sure that they do not have debris caked on them. After you have rinsed them, place them back into their crates and racks. The linens should be free of debris and dried so that they do not mildew or stain. Do not place the linens in plastic bags.